It started with a dream
HouseMaster founder Ken Austin had a burning desire to own his own business. In the late 1960s, he began researching the idea of home inspections.
Ken saw the home inspection as a valuable service for home buyers like himself who often felt they were making real estate decisions based on very limited information. As a successful marketing professional, Ken knew that with a quality technical program and the right promotion, the home inspection could become an integral part of real estate transactions across North America.
Establishing national standards
In 1971 Ken began an independent home inspection company in New Jersey. In 1975, Ken contacted other home inspectors to develop a national trade society which would provide standards of practice for the home inspection industry. By mid-1976, Ken became one of the founding fathers of the American Society of Home Inspectors (ASHI).
- 1st to utilize National Television Advertising
- 1st to develop a National Internet Presence
- 1st to acquire Comprehensive E&O Insurance
- 1st to offer Referral Liability Protection
- 1st to offer an On-Site Written Inspection Report
- 1st to develop a National Inspector Training Program (NIBI)
- 1st to provide a written Guarantee
- 1st to Offer a Free Customer Newsletter
- 1st to Develop a Web-Based Proprietary Software System
- 1st to Implement a Local Public Relations Program